Position Type: Full-time Regular
Business Unit Area/Functional Area: Field
Operations
Relocation Approved: No
Job Description:
Clearwire's technology changes lives! If you are motivated by
having a role where what you do each day directly influences the
way people work and communicate, Clearwire may be the company for
you.
Clearwire, founded in October 2003 by telecom pioneer Craig O.
McCaw, is a provider of simple, fast, portable and reliable
wireless high-speed Internet service. Clearwire customers connect
to the Internet using licensed spectrum, thus eliminating the
confines of traditional cable or phone lines.
Headquartered in Kirkland, Wash., the company launched its first
market in August 2004 and now offers service in 16 states across
the U.S. as well as in Europe.
On November 30, 2008, Clearwire Corporation and Sprint Nextel
Corporation combined their respective next-generation wireless
broadband businesses to form a new wireless communications company
to expedite the deployment of the first nationwide mobile WiMAX
network. This new company retained the name Clearwire.
In conjunction with this transaction, Intel Corporation (through
Intel Capital); Google Inc.; Comcast Corporation; Time Warner Cable
Inc; and Bright House Networks collectively invested $3.2 billion
into Clearwire
Field Technician - Las Vegas
The Technician is part of a team responsible for deploying new
Clearwire cell sites, maintaining the operational readiness of
existing system cell sites, and providing technical support to
Clearwire’s residential and small business customers.
Job Responsibilities:
- Responding to all NOC call outs within a specified area and
contact the appropriate field staff to resolve a system
problem.
- Determining the cause of equipment failure using various
types of complex test equipment.
- Maintains accurate records of equipment assignments.
- Maintains company vehicle and assigned equipment according to
Clearwire technologies policy.
- Follows up on all network related issues to ensure customer
satisfaction.
- Technician will be assigned to 24-hour 'on call' duty to
resolve any cell-related or customer issues.
- Implement, conduct and coordinate the smooth operation,
repair, maintenance and expansion of all systems in market.
- Make frequent field visits and assure that all facilities are
clean, functioning properly, alarmed properly and measures are
being taken to correct any deficiencies.
- Ensure that all pertinent information for site updates is
properly documented in site log book monthly and annually.
- Operate, maintain and repair all components of the system in
and around the assigned area of responsibility.
- Troubleshoot and resolve customer complaints concerning
technical problems with the system.
- Support Customer Service and Sales staff by interfacing
regularly to report on network outages, as well as network
enhancements.
- Provide field support for new cell construction in the
following areas: on site supervision, equipment delivery
coordination, path alignment coordination, equipment
installation, cell turn up, and cell optimization.
- Coordinate or perform maintenance of cell sites which
involves the emergency generator, batteries/power equipment, the
AC units, microwave dishes, antennas, towers, locks and fences,
coax cabling, etc.
- Maintaining PSTN and cell site circuits by routine or fault
testing and repairing as needed.
- Assist where needed to identify customer system and equipment
problems.
- Programming and testing new products.
- Assigned end customers with issues related to the protesting
and placement of the CPE within the customer location.
- Maintain cellular radio equipment by correctly aligning
frequencies with test equipment. Test for faulty circuits, repair
or replace as necessary, and take radio measurements to ensure
appropriate signal strength or quality.
- Maintain microwave radio equipment by aligning frequencies
with test equipment, performing annual FCC checks to ensure radio
operations are in accordance with FCC guidelines and test for
faulty radios.
- Determine and order supplies and equipment needed for repairs
and replacement of defective system components.
- Receive, investigate, resolve and track trouble
tickets.
Position Requirements:
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